All standard items will normally be delivered within 7 - 10 working days from date of order, unless otherwise advised. All other orders should be delivered within a period of 28 working days. 

In the event that an item is unavailable, it will be placed on ‘back order’ and delivered when it becomes available. You can choose to delete any ‘back order’ item(s) from your order, up to point of despatch. 

ORDER CANCELLATION 

In accordance with Irish and European Union consumer laws, you can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any items that have been opened.

Please email our customer service team, info@sanitycares.com and let us know you are returning your order to us.

OUR RETURN ADDRESS IS:
 
Sanity Cares
Europharma Concepts,
Lehinch,
Clara,
Co. Offaly
 
Please include the original order form/confirmation. If you have misplaced this please include your order number, your full name & address, and your reason for returning.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Upon return of the cancelled goods to Sanity Cares and verification that they are in a re-saleable condition, we will refund the value of the goods, less any collection and administration charges, within 28 days.

DEFECTIVE PRODUCTS 

If you believe that products you have purchased from Sanitycares.com are defective, please report this immediately to Sanity by e-mail Info@sanitycares.com or call 

(057) 936 4950